Escape-to-Macau Package

• Applicable to stays from now until 30 June 2025 only.
• Offer must be made through the Hotel and is subject to availability upon request.
• The lunch buffet is only available during the stay period and are non-transferable non-refundable and cannot be redeemed for cash.
• Fixed Hong Kong-Macau Express bus schedule are subject to availability. Reservations will be confirmed via phone or email once the guest has made a reservation. No changes or cancellations will be accommodated after confirmation.
• The Hong Kong-Macau Express ticket must be confirmed a minimum of 72 hours in advance. Seat availability cannot be guaranteed if confirmation is not completed within the designated time frame.
• For any inquiries please contact Reservations at +853 8881 8000 (China Toll Free: 400 8422188 Hong Kong Toll Free: 800 960288) (Operating hours: 9:00 a.m. to 8:00 p.m. daily) or email reservations@grandlisboapalace.com.
• The Hong Kong-Macau Express ticket is non-transferable non-refundable and cannot be redeemed for cash nor replaced if lost stolen or damaged.
• No shortening of stay nor refund will be accepted after check-in.
• All rates are charged on a per room per night basis.
• All room rates shown are in MOP and are subject to a 10% service charge and prevailing government tax.
• All rates are based on single or double occupancy. The maximum number of registered persons in any room is 3 adults (a supplement charge will be applied to the third guest for accommodation and such supplement charge does not include any other package benefits) or 2 adults and 2 children under 12 years old. Exceeding the maximum number of occupants using the room for any period of time may result in an over-occupancy charge being levied.
• For children under 12 years old residence in one room with adults is free of charge.
• The official check-in time is 3:00 p.m. and check-out time is 3:00 p.m.. Any early check-in or late check-out request is subject to the Hotel's availability and may incur an additional charge.
• Early check-in is subject to pre-booking one night in advance at the full day's Flexible Rate.
• Late check-out is subject to 50% of one night's Flexible Rate up to 6:00 p.m. or a full day's Flexible Rate after 6:00 p.m..
• Guests may be required to present the original credit card used in the reservation upon check-in for verification purposes. The Hotel reserves the right to reject guests who check in without presenting the original credit card with the designated signature.
• All guests must provide a valid passport or government-issued ID card at check-in for verification and security purposes.
• Any special requests are subject to the Hotel's availability upon check-in and may incur an additional charge.
• Smoking is prohibited inside non-smoking rooms. The registered guest shall be liable for a fine of up to MOP5000 for smoking in a designated non-smoking room or if we find any evidence or believe that any of the guests have been smoking in any non-smoking room (including smells cigarettes and cigarette butts in the room).
• A maximum of one extra bed can be arranged with advance notice subject to an additional charge and availability.
• Guests must be at least 18 years old to reserve a room a parent or legal guardian must accompany guests under the age of 18.
• The Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain falsified or incomplete information or contain or result from a mistake or error.
• This offer cannot be combined with other promotions gift certificates or vouchers.
• This offer is not applicable for group bookings of 10 or more rooms.
• The Hotel shall not be liable for any losses damages costs or expenses incurred by guests as a result of any reservation cancellation.
• The Hotel shall not be responsible or liable for errors in reservation details provided by the booker.
• This policy is a non-exhaustive list of reservation policies upheld by the Hotel. We reserve the right to add alter or amend any of the above terms conditions

Guarantee Policy

• All reservations must be guaranteed by a full non-refundable advance payment for the total room cost, including any applicable tax and service charge at the time of reservation via a valid credit card or designated form of e-payment.

Cancellation Policy

• No amendment or cancellation will be accepted for bookings under this promotional rate. The non-refundable advance payment will be forfeited for any cancellation or no-show.

   

* **"The Hotel" refers to Grand Lisboa Macau.